Depending on where you live, your shipment time may vary. 

Domestic shipping may take between 1-2 days.
European shipping may take between 3-5 days.
Worldwide shipping may take between 5-15 days.

To return your product, you should mail your product with the complete return order form to: X BANK, Spuistraat 172, 1012 VT Amsterdam

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive an exchanged product, the cost of return shipping will be deducted from your exchanged product. 


Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund. X BANK only exchanges a product upon availability, when the product or size is no longer available, a refund will be made via bank transfer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return in store, we require a receipt or proof of purchase. To complete your return via shipping, we require a complete return order form that was sent with your shipment.

Please do not send your purchase back to the manufacturer or brand, X BANK is responsible for its own online shop.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged upon availability. If your damaged or defective product is no longer in stock, a refund will be made. Please complete the return order form or e-mail us at


This privacy statement applies to X BANK, and the store on Spuistraat 172, 1012 VT in Amsterdam. X BANK considers the protection of your privacy and safety as very important. By using any of our services and/or by agreeing to this privacy statement, e.g. in the context of registering for any of our products or services, you agree to the collection and use of your Personal Information as described below.

Personal Information we collect and the use of information about you

When you visit this website, place an order, subscribe for an event, we ask you to submit, among other things, your name, address, bank and/or payment details and your email-address. X BANK will use these data for the following purposes:

  • to provide and invoice our services;
  • to process your order and to inform you on its progress;
  • to track and deliver your order to you;
  • to provide you with information on X BANK events or exhibitions;
  • to provide you with advertisement via Google and Facebook.

All data, including your personal data and purchase data, will be processed by the data controller X BANK. For the purposes set out in this Privacy Policy, all data may be exchanged between X BANK and companies of Europe Hotels Private Collection. For the purpose of analyzing the purchase history and providing linked services, or for marketing purposes, your data can be stored on third parties servers (Mail Chimp an Shopify). Those third parties store and process your data under instructions of X BANK, as X BANK's is the data controller. This analysis will only be used by X BANK.

Collection of Personal Information

X BANK will collect information via the following ways:

  • In store: you fill out the form on the IPad;
  • Website: you purchase an item;
  • Website: you sign up for the newsletter on exhibitions and events;
  • Facebook: you leave your contact details to sign up for an exhibition or event or for the newsletter at the page of X BANK.
  • Cookies: track visitors of the X BANK website.

Third parties and other information

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

When you have given your consent to receive updates and invitations for exhibitions and events, your information is shared with Mail Chimp. Mail Chimp is a marketing automation platform and allows us to send you personalized emails. Mail Chimp stores your data in their database that has the appropriate measures to protect your data.

We will collect your personal data through the above mentioned ways for the goals set out in this privacy statement. Your information will be stored for providing service and/or for marketing purposes. X BANK will take necessary measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate

Your Rights

You have the right to inspect the data recorded by X BANK concerning you at any time. If (part of) these data are incorrect or outdated, you may request X BANK to correct, supplement or remove those data. You also have the right to withdraw your consent at any time. Please send your request to: X BANK will execute the requests within the time specified by applicable law. Where permitted by law, X BANK may charge an appropriate fee to cover the costs of responding to the request. If you do not wish to receive any marketing information on X BANK, its organization or its products, please unsubscribe via the link in the marketing email you have received. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services.